How to Change the Email Address Associated with Your Account

There are a few reasons you might need to update the login email on your Juicebox account — such as a domain change, company rebrand, or transferring account ownership to a new team member. This article walks you through your options.

If you do need to change your actual login email, there are two options. Option 1 is recommended as it is less disruptive to your ongoing outreach activities. Both options require contacting support and cannot be completed self-service through the interface.

Option 1: Direct Email Update (Recommended)

This method updates the login email on your existing workspace while keeping all your data, projects, sequences, and settings intact.

1. Create a new free Juicebox account using your desired new email address.

2. Before contacting support, consider the impact on your active outreach sequences:

   • If you have any mailboxes integrated on your Juicebox account, you should remove those integrations in your Integrations tab before changing your login email. You'll re-connect them after the email switch is complete.

   • The email change will stop active sequences from sending. To minimize disruption, either wait until current sequences finish, or pause them before the change and resume after re-integrating your email.

3. Contact support and provide both your current email address and the new email address you want to use. Request that the admin email on your workspace be updated.

4. Once support completes the update, refresh your browser. You can confirm your new login email by navigating to Settings → Account.

5. Log in using your new email address and the password you set when creating the new free account. You do not need to go through the "Forgot Password" flow.

6. Re-integrate your outreach email(s) in the updated account to resume any sequences.

Option 2: Account Merge

Use this option if the direct email update doesn't meet your needs, or if you have already created a new account and need your plan and data transferred to it.

1. Create a new free Juicebox account using your desired new email address (if you haven't already).

2. Before contacting support, be aware that all active email sequences will be cancelled during the merge process:

   • If you have any mailboxes integrated on your Juicebox account, you should remove those integrations in your Integrations tab before the merge is completed. You'll re-connect them after the merge.

   • All active email sequences will be cancelled during the merge process. To minimize disruption, either wait until current sequences finish, or pause them before the merge and resume after re-integrating your email.

3. Contact support and request that your plan be transferred to the new email address. Provide both your old and new email addresses.

4. Support will merge your accounts, transfer all existing data (sequences, projects, contacts, etc.), and deactivate the old account.

5. Once the merge is complete, log in using your new email address and the password you set when creating the new free account. You do not need to go through the "Forgot Password" flow.

6. Re-integrate your outreach email(s) in the new account to resume any sequences.

7. If you need an updated invoice reflecting the new email address, you can request one from support. You can also view billing details anytime in Settings → Plan and Billing.

What Gets Preserved

Both options are designed to retain your existing account data. All projects, searches, contacts, sequences, and other account information will remain intact — the process is essentially a change of account ownership and login email, not a data migration.