How can I reduce the number of seats I’m paying for?

Within a Juicebox account, access is managed through two models: seats and users.

1. Seats - ie, licenses which allow for use of the platform.

2. Users - ie, accounts / recruiters / separate users who have access to the platform, via a seat.

In some cases, the number of seats a plan/subscription has is equal to the number of users on that plan. However this is not always the case, as some customers may buy more seats than they have users of the plan - for example, to increase the number of contact and export credits they are able to use. To remove users, please see this article.

HOW TO REMOVE SEATS

1. Click Settings on the left side of the screen

2. Click Plan and Billing

3. Click Modify Plan

There you will see a window where you can reduce the number of seats on your plan and update your billing appropriately.