Troubleshooting Login Issues and Password Reset

If you're having trouble logging into your Juicebox account, follow these steps to regain access:

Reset Your Password

1. Visit the login page

2. Click on the "Forgot Password" link

3. Enter your email address

4. Follow the password reset instructions sent to your email

5. Create a new strong password

Note: If you originally signed up using Google OAuth, you can use the password reset process to set up email/password authentication for your account. This allows you to log in with either method.

Already Logged In?

1. Head to the settings page

2. Go to "Your Account" (direct link here)

3. Select "reset password"

4. The link will be sent to your email address

   

Still Can't Log In?

If password reset doesn't resolve the issue, try these additional steps:

1. Clear your browser cache and cookies

2. Try using an incognito or private browsing window to reset your password

3. Verify you're logged into the correct email account - If you have multiple Juicebox accounts (e.g., a free trial and a paid account, or personal and work emails), you may be logged into the wrong one:

   • Check which email you're currently logged in with by visiting Your Account settings

   • If you're logged into the wrong account, click on your name at the lower left side of the screen and select "Sign out"

   • Log back in using the correct email address and password

   • If needed, use the password reset steps above for the correct account

4. Try using a different browser

5. If using a password manager, try entering credentials manually

Note: If you have multiple Juicebox accounts with different email addresses, your browser may automatically log you into the wrong account due to saved credentials. Using an incognito/private window can help bypass this issue.